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Refund Policy

Although we will always endeavour to provide perfect service, we understand that mistakes do occasionally happen. If we have provided you with wines that are not identical to those ordered without any prior notice, we will gladly exchange your order or refund you for the relevant amount, provided the original order is returned to Cybercellar.com.

In certain instances, we may not be able to acquire the vintage you ordered, and will exchange it for an alternative vintage or will refund you if this is not acceptable to you.

Whilst we do our utmost to ensure the quality level of the wines we list for sale on Cybercellar.com, we are unfortunately not in a position to refund or exchange wines if the wine was merely not to your personal preference. If you need advice on wine selection prior to purchase, please don't hesitate to contact us and our sommelier will help you make a decision.